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Warranty and useful information:
The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating. The lifetime warranty also covers the loss of side diamonds, assuming that the loss was not caused by damage.
However, even with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle® Jewelry Insurance. Jewelers Mutual has specialized in jewelry insurance for over a century, and they make insuring your jewelry quick and easy.
As we all know, life gets in the way. Dirt, dings and other damage can happen to your ring, and it’s best to be prepared — and a warranty can help.
Remember, insuring your ring is always a good idea in case the ring is lost or stolen. A warranty will help you extend the beauty and life of your ring for years to come. At Fernbaugh’s we include the first years insurance policy.
Diamonds are durable but still require proper maintenance. They can get smudged, soiled, and dusty. Lotions, powders, soaps, even natural skin oils put a film on diamonds and cut down their brilliance. Clean diamonds “glow.” It takes just a little care to keep them that way.
Remove diamond jewelry, especially rings, when doing rough work.
Chlorine or other household chemicals can damage and discolor the mounting.
Remove diamond jewelry before entering a chlorinated pool or hot tub.
Clean diamonds regularly using a commercial jewelry cleaner. Dip the jewelry and use a soft brush to dislodge dust or dirt.
Colored Gemstones Care
General care and cleaning rules which apply to all colored gemstone jewelry:
After wearing, wipe precious gemstone jewelry thoroughly with a clean, soft, slightly damp cloth.
Store gemstone pieces individually in soft pouches that you can obtain from us.
Do not expose precious gemstone pieces to salt water or harsh chemicals.
Apply all cosmetics before putting on colored gemstone jewelry.
Do not subject gemstone jewelry to sudden temperature changes.
Karat Gold Jewelry Care
Karat gold jewelry pieces make up the majority of many fine jewelry collections. Gold comes in many different styles and colors, but the care and cleaning procedure remains the same.
Remove all gold jewelry before showering or cleaning.
Clean jewelry at home with a commercial cleaner. A soft chamois cloth is an effective and inexpensive way to keep your pieces lustrous and shining.
For certain gold jewelry, especially pieces that do not contain colored gemstones, an ultrasonic cleaning machine may be appropriate.
Chlorine can permanently damage or discolor your gold jewelry. Do not wear gold jewelry while in a pool or hot tub.
Remove tarnish with jewelry cleaner or by using soap and water mixed with a few drops of ammonia. Brush with a soft bristle brush or toothbrush then rinse with lukewarm water and allow to dry.
Platinum is one of the rarest and most durable precious metals. It is resistant to tarnishing and discoloration due to chlorine and other chemicals. These factors, along with its strength and white luster, have made platinum an increasingly popular choice for jewelry. However, despite its durability, platinum jewelry needs to be properly cared for.
A professional cleaning every six months keeps platinum jewelry in great shape.
Store your platinum jewelry separately not allowing pieces to touch each other.
Signs of wear such as scratches can eventually appear. There is usually little metal loss; we may be able to repolish the piece.
Sterling Silver Jewelry Care
Sterling silver can oxidize with time. But properly maintained silver jewelry improves with age and develops a lush patina.
Clean silver jewelry with a mild soap and water solution, allowing the water to bead up, and then patting dry with a soft cloth.
For more stubborn dirt, use jewelry cleaner designed for silver.
Store silver in a cool, dry place, preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth.
Store pieces individually.
Do not rub silver with anything other than a polishing cloth.
Make sure silver is not exposed to air/light during storage to avoid tarnish.
Don’t wear sterling silver in chlorinated water or when working with household chemicals.
Cultured Pearls Care
Cultured pearls are precious jewels and are also the products of living creatures.
Apply cosmetics, hair sprays, and perfume before putting on any pearl jewelry.
Wash pearls with mild soap and water. Do not clean cultured pearls with any chemicals, abrasives or solvents.
A pearl’s surface is soft and can be scratched, so don’t toss carelessly into a purse, bag, or jewelry box.
Place cultured pearl jewelry in a chamois bag or wrap them in tissue.
Cosmetics, perspiration, oils, and ordinary wear weaken and stretch the threads on which pearls are strung. Bring pearls back for restringing once a year. Make certain the pearls are strung with a knot between each pearl. This will prevent loss of pearls if the string should break.
Watches need the same amount of attention as fine jewelry, let Fernbaugh’s take care of your timepieces. Fine watches are sophisticated and precise pieces of equipment; the price often reflects the skilled workmanship that goes into a fine timepiece. In order to get the most satisfaction out of your watch, you should follow simple care and cleaning guidelines.
Don’t attempt “do-it-yourself” watch repairs. Only an expert jeweler/watch maker should be trusted to put your watch back into working condition.
Give your watch a quick check on a regular basis, making sure that the strap or bracelet is securely attached to the watch face.
A mechanical watch should be checked regularly by a jeweler/watchmaker or an authorized dealer and serviced according to the manufacturer’s guidelines.
Wind your watch in a clockwise direction, preferably about the same time each day. Remove the watch from your wrist when winding so as not to place undue pressure on the stem.
Replace broken or scratched crystals immediately. Even a hairline crack can let dust and moisture into the time-keeping mechanism, threatening its accuracy.
Unless the degree of water-resistance is clearly specified when you purchase your watch, do not wear it into the shower or pool, or on a moist wrist.
Have your jeweler/watchmaker or an authorized watch dealer replace the battery in a quartz watch before it runs out. Dead batteries left in the watch can leak or corrode, ruining the timepiece.
Batteries run for about two to three years. Those in some less expensive, multi function digital watches have shorter lives, as little as six months. Using extra features such as a calculator or game can shorten battery life.
Oils from your skin can build up on a watch. If your watch is water-resistant, you can give it a quick cleaning with a mixture of warm water and either a mild soap or a dish detergent. Dry the watch with a soft cloth after cleaning. If you watch has a strap made out of leather or another material, clean only the watch face.
If a watch is not water-resistant, do not immerse it in water. Clean the piece with a slightly damp cloth and then dry.
We have jewelry professionals ready to help.
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